Shipping policy

Purethia Shipping Policy

At Purethia, we currently ship within Australia only. This page explains how we handle processing and delivery for orders placed on our store.

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is confirmed, you'll receive a confirmation email with your order details.

If we experience a high volume of orders or if an item is on backorder, processing times may take a little longer, but we'll always keep you informed via email.

Shipping Time & Delivery Orders within Australia typically arrive in 7–14 business days. This is an estimate, not a guarantee. You'll receive a tracking number by email once your order ships, so you can follow it every step of the way.

Shipping Fees Shipping is free on every order within Australia — no minimum spend required.

Order Tracking After your order has shipped, you'll receive an email with tracking details. If you don't see this email within 3 business days, check your spam folder or reach out to us at info@purethia.com

Lost or Delayed Packages If your package is delayed or lost in transit, contact us immediately at info@purethia.com and we'll do our best to help locate or replace your order as quickly as possible.

Incorrect Address Please double-check your shipping details before completing your purchase. Purethia isn't responsible for delays or losses caused by incorrect shipping information.

Do You Ship Outside Australia? Not at the moment — we're currently Australia-only. If that changes, we'll update this page.

Need Help? We're always here to help. For questions or concerns about your order, email us at info@purethia.com — we'll respond within 24 hours.